Customer Services Specialist

Location: Salford Quays, Manchester 

Full-time | 37.5 hours per week | Monday–Friday, shifts between 8am–5pm

Permanent | Hybrid Work Schedule 

Are you passionate about delivering exceptional customer service on a global scale? Join Pearson, the world’s leading learning company, as an International Customer Services Specialist and make a real impact by supporting learners and educators worldwide.

About the Role

In this exciting role, you’ll be the first point of contact for customers across the globe, handling queries via phone, email, and live chat. You’ll guide them through everything from registration and certification to resolving complex issues related to Pearson qualifications.

You’ll work alongside a close-knit and supportive team in Manchester, as well as collaborate with colleagues in our international hubs in Singapore and India—helping ensure a smooth experience for learners at every stage.

Location & Hybrid Flexibility

Based in vibrant Salford Quays, you’ll enjoy the flexibility of our hybrid working model. Once fully trained, you'll split your time between working from home and our modern Manchester office, allowing you to maintain a great work-life balance.

Flexibility in Schedule

Standard shifts rotate weekly between 8am–5pm, Monday to Friday Occasional Sunday work with the preceding Friday off to maintain balance Flexibility to work UK Bank Holidays when required (with time off in lieu)

What We’re Looking For

We’re looking for customer-focused individuals with a positive attitude and strong communication skills. You should be able to manage your own workload, adapt to fast-paced changes, and collaborate effectively with internal teams.

Whether you come from a call centre, hospitality, retail or education background—if you love problem-solving and creating great customer experiences, we’d love to hear from you.

In addition: 

Experience in customer service (any industry) Comfort handling sensitive or complex queries Proficiency in MS Word, Excel & online communication tools Ability to remain calm and professional under pressure Multilingual abilities to support our global customers - Spanish, Portuguese and Arabic are of particular interest 

What Our Team Says

"Working at Pearson has been an incredible journey. The support and camaraderie here are unmatched."

If you're ready to be the voice of Pearson and help shape a better learning experience for students worldwide, apply now and become part of a global brand with purpose.

Your rewards & benefits   

We know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know one size doesn’t fit all, so our workplace programs meet the different needs of our diverse teams, and their families, too. 

You can find details of our benefits here: Pearson Benefits UK Benefits Summary 2025/26

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