About us  

At Diversey - A Solenis Company, we are the pioneer, and the facilitator of our clients in a wide range of industries around the globe. We do this with our revolutionary cleaning and hygiene technologies - such as floor care machines, cleaning tools & utensils, and chemicals for Food & Beverage industry. 

🚨 We're Hiring: Customer Service Specialist 6 months fixed term contract
📍 Location: Athens - Hybrid / Remote Options Available 
🕒 Full-Time | Permanent Position 

Are you a customer-focused problem solver with a knack for managing complex accounts, supporting sales teams, and improving customer experiences across diverse markets? We're looking for a Customer Service Specialist who thrives in a fast-paced, collaborative environment. 

🔑 Key Responsibilities 

Support the sales team by managing inquiries, processing orders, and delivering timely updates. 

Handle escalated issues and customer complaints with professionalism and urgency. 

Build and maintain strong, long-term customer relationships through regular, proactive communication. 

Monitor customer accounts for trends and take initiative to optimize service and sales outcomes. 

Collaborate cross-functionally with departments to improve workflows and customer satisfaction. 

🧠 Qualifications & Skills 

✔ 4+ years of customer service experience (B2B preferred) 
✔ Fluent in English with strong communication skills (written & verbal) 
✔ Experience with SAP, JDE, or AS400 ERP systems 
✔ Proficiency in MS Office tools, especially Excel 
✔ Strong problem-solving and decision-making abilities 
✔ Able to manage orders/claims  
✔ Resilient, adaptable, and comfortable working under pressure 

🌟 Why Join Us? 

✅ Work in a dynamic, people-first environment 
✅ Ongoing professional development & training opportunities 
✅ Be part of a team that genuinely values customer satisfaction and loyalty 

Ready to take your customer service career to the next level? 

📩 Apply today or to learn more! 

We understand that not every candidate will possess every desired qualification listed above. If your experience varies from our outlined requirements, yet you believe you can bring value to the role, we encourage you to apply and share your unique perspective with us. 

We recognize that our people are our greatest asset. We offer attractive compensation, comprehensive benefits, and abundant opportunities for professional growth and development. If you're passionate about working for a world-class company and enjoy tackling complex challenges, we invite you to consider joining our team. 

Solenis is committed to fostering an inclusive workplace and is proud to be an Equal Opportunity Affirmative Action Employer. We value diversity and do not discriminate on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, or disability status. 

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