The Program Coordinator / Candidate Relations Coordinator is responsible for providing excellent customer service and promoting client programs by answering incoming calls from clients, candidates and test site administrators.  They are also responsible for assisting with the operational aspects of client testing programs and handle escalated service-related issues.    

  

Primary Responsibilities          

Level 3 Escalation calls.  

Directly liaising with the US (United States) and EMEA (Europe, Middle East and Africa) lines of business. 

Ensure candidate results are sent to clients in a timely manner. 

Prepare client reports. 

Act as an escalation point for service related problems. 

Promote client programs and products. 

Determine additional opportunities and possible operational trouble areas. 

Input accurate customer information into the database. 

Assist in training and monitoring call center agents to ensure quality of service. 

Maintaining the SLA for different LOB’s. 

Reports. 

Client Management 

Events handling 

People Management(In Manager Absence)