Responsibilities:Handle and solve the incoming customer requests / queries via multiple channels; email, Call or Chat and provide appropriate solutions in a timely manners.Identify and assess customers’ need and liaise with relevant stakeholder to provide customers a prompt support and useful information with exceptional customer experience.Resolve customer issues by leveraging skills and knowledge, also provide accurate, valid and complete information by using the right methods / tools.Deliver main Customer Service KPIs (Productivity and Quality Target)Ensure customer satisfaction and provide professional customer support and follow company’s communication procedures and guidelines.Qualifications:Bachelor’s Degree in related field1 – 3 years of experience in a Customer Service or Call Center environment is an advantage (Fresh graduate or non – related experience with learning agility is also welcome)Good command in both Thai and EnglishProficiency in Microsoft Office; Outlook, Word, Excel and PowerPointAble to talk and type simultaneously.Good team player with strong communications and interpersonal abilitiesExcellence customer handling and problem-solving skill with service mindAbility to work in shift.
Working Days: Monday – Saturday