Job Summary

Based at Customer premises, the Customer Service Engineer is responsible for installation, planned maintenance, trouble shooting and performance analysis of Company equipment. The incumbent will act as the go-to expert on technical and engineering aspects for the business.

Key Responsibilities:

Support the Customer Value proposition in its local and international development and deployment.Spearhead Food and Beverage related technical projects at local and regional level and at key customers.Manage and support, together with the local DSM, the Global and regional strategy implementation.To be responsible for the local deployment of selected international projects.To be responsible for making sure sales teams are properly trained and aware of business innovations, new projects, products and applications as well as of business-related technical trends through the implementation of selected training programs.Equipment and spares management through sourcing, storing, repairing and maintenance at an optimal cost.Giving Technical/Engineering and budget advice to the team and ensuring that the required equipment is available to the customer within agreed timelines.Putting in place optimization initiatives to ensure that equipment efficiency is achieved and manage the cost of maintenance and spare parts purchasing      Carried out planned preventive maintenance within a specified period and specified time and Monitoring of equipment performance and replace/maintain to reduce plant break downGenerate plant performance report/review the reports and respond to reports and present the same to management.Attend plant performance review meetings, give plant performance report, Recruiting, training, supervise and appraise site technicians.Address client concerns and ensure the resolution of issues in a timely manner.Carrying out hygiene audits and proposing action plans to improve clients’ processesCarry out market analysis and assessment of competitor activities.Retain accounts through the development of strong relationships with key decision makersTraining clients on our product/equipment applications and offer technical/engineering support to colleagues in the region

Qualifications and Experience

Graduate degree in Engineering.Minimum 5 years of experience in engineering in a B2B setup.

Key Competencies

Engineering: Proficiency in using various software to design and interpret engineering drawings.Technical Skills: Strong knowledge of mechanical and electrical engineering principles.Computer Skills: Ability to work with engineering software and various applications to troubleshoot and resolve technical issues.Mechanical Skills: Understanding of machine operations and functionality.Troubleshooting: Ability to run diagnostic tests and identify the root causes of errors or malfunctions.Time Management: Efficiently managing personal workload and resolving client issues promptly to minimize downtime.Organizational Skills: Keeping track of common issues and maintaining accurate reports.Communication Skills: Strong verbal communication for discussing equipment and technical issues with customers, along with written communication skills for reports and documentation.Language: Fluency in French is a must.