Customer Service Coordinator
World Vision
With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!
Key Responsibilities:
MAJOR RESPONSIBILITIES
Community engagement and Sponsorship education
Participates in sponsorship education processes and contributes as neededProvides technical input on sponsorship messaging.Maintains inventory of sponsorship community materials.Provides technical input on sponsorship aspects of community engagement.Participates in community engagement and capacity building efforts of partners and community groups.Supports DF to coordinate specific needs of sponsorship communication at critical points-meetings with parent, etc.Child selection
Plans RC distribution by Primary Focus Area and monitors RC inventory on an ongoing basicSupports development of child selection criteria along with the DFEnsures alignment of child selection criteria with WV intentCoordinates overall process of child selection including timeframe, materials, documentation, etc.Coordinates information management – quality assurance, data entry, record managementDevelop long term plan for RC supply compliance plan with teamDesigning integrated activities with children
Provides subject matter expertise for integration of sponsorship requirements with development process and child participationCoordinates Integrated Activity Plan to link sponsorship requirements with project or other activitiesProvides coordination and support to ensure Child Monitoring Standards are metSupports the establishment of monitoring processes and systems through CWB Committee including volunteer arrangementsCoordinates Integrated monitoring Plan Coordinates information management – Data quality, data entry, monitoring, tracking, exception reports, follow-up reportsCoordinates the incorporation of child protection standards in sponsorship processes.Work closely with the DF to ensure CMS is integrated well as a part of community led child protection mechanisms.Ensures that STEP data is made available on a regular basis for staff/partners review and decision making.Sponsor communication
Ensures sponsor communications activities are designed in such way so as to contribute to life skills and development assets of childrenCoordination of design, development, of communication materials, quality assurance and administration (including postage)Coordinates information management, data quality, data entry, monitoring, tracking, exception reports, follow-up reportsEnsure sponsor visits are prepared and facilitated in a way to transform the sponsors as it is the ultimate opportunityKnowledge and Skill
University graduated is essentialStrong understanding of community-led development work is essentialCreative and able to apply innovative thinking, partnership building and problem-solving skills are preferredStrong facilitation skills, including catalyzing, connecting, and building the capacity of community groups is essentialGood analytical and writing skills; Basic understanding of design, monitoring, and evaluation is preferredGood interpersonal skills and cross-cultural sensitivity, abilities to work as a team is essentialEffective in written and oral communication is preferredComputer literacy: Strong computer skills including Word, Excel, Power Point is preferredPrevious relevant experience, including at least one year of working in and with communities is preferredExperience with Sponsorship activities, program planning, implementation and monitoring is preferredExperience with faith, community based, and child focused empowerment programs is preferredWillingness to be flexible with hours when necessary and able to travel often in the field (75% of the time).Applicant Types Accepted:
Local Applicants Only
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