The Customer Service Assistant, working under the direction of the Accommodations Manager and with the Senior Accommodations Specialist is responsible for processing accommodation requests and communicating with candidates, advocates and clients for the Accessibility and Disability Services team.  This work includes sorting and organizing a large volume of electronically submitted accommodation requests, processing determination letters, and answering email correspondence/phone calls from candidates.  They will also assist with projects that may include candidate, client, test channel, and internal stakeholder interaction.  

Skills, Knowledge and Abilities: 

Bachelor’s Degree in a related field, such as Vocational Rehabilitation, Psychology, Special Education, or Social Work preferred  2+ years of customer service or student services experience  Project Management or Case Management experience  Strong time management, organizational, and planning skills  Ability to exercise discretion in handling confidential material  Ability to communicate professionally with a diverse population using tact and empathy  Strong attention to detail  Ability and willingness to learn new skills quickly  Ability and willingness to adapt to the changes of a growing department  Strong technical writing skills  Proficiency in MS Office Suite, virtual meeting applications, and database applications 

This is a hybrid position out of our Bloomington, MN office. The pay rate for this role is $18.00-$20.00 per hour.