Location: Bangna Office, Thailand
Reports to: Customer Service and Sales Support Supervisor
Workplace Type: Hybrid (4 days in office, 1 day work-from-home)

Position Summary

The Customer Service and Sales Support Specialist is responsible for managing end-to-end customer order processing, coordinating with internal stakeholders to ensure accurate and timely deliveries, and supporting customer satisfaction through responsive communication and data integrity. This role plays a key part in maintaining operational efficiency, supporting compliance, and contributing to cross-functional initiatives.

Key Responsibilities

Accurately process and manage customer sales orders using SAP, ensuring timely confirmation and updates.

Collaborate with Sales, Supply Chain, Planning, Production, and Quality teams to meet OTIF (On Time In Full) and forecast accuracy targets.

Maintain up-to-date customer master data, pricing information, and order details; ensure prompt and professional responses to customer inquiries.

Support Finance with account receivables, payables, taxation, and compliance-related matters.

Participate in CRM activities, including sustainability initiatives aimed at enhancing customer engagement.

Contribute to continuous improvement (CI) projects to improve service delivery and operational excellence.

Mandatory Requirements

Bachelor’s degree in Business Administration, Logistics, or a related field

Minimum of 2 years’ experience in customer service or logistics

Proficient in Microsoft Office; SAP system experience is essential

Fluent in Thai and English, both written and verbal

Desirable Requirements

Experience using Power BI for analysis and reporting

Proficiency in an additional language (e.g., Japanese, Korean, Mandarin)

Skills and Competencies

Customer-focused mindset with strong service orientation

Strong communication and interpersonal skills

Well-organized with a high level of attention to detail

Resilient, proactive, and able to work in a fast-paced environment

Demonstrated problem-solving and analytical abilities

Ability to collaborate effectively across functions

#LI-PB

Relocation Available:

No