We're looking for Customer Support Analyst to own Tier 1 Technical Support. Supporting enterprise Oracle applications, and learning a proprietary application front-to-back while utilizing SQL queries to solve issues, investigating network problems, and helping users navigate bugs, outages, and any other issues they may have.  Must have worked in Help Desk environment. 

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Career Level - IC1