Seeking a dynamic Customer Service Advisor focused on boosting shipment and revenue growth for DHL through call centers and Point of Sale. Responsibilities include processing payments, promoting additional services, and maximizing sales opportunities. Ensure precise financial transactions, manage shipments, and oversee delivery, including passport processing. Strong interpersonal and communication skills are crucial for engaging customers and recommending services. Your persuasive abilities will be key in upselling and cross-selling to contribute to revenue growth. Adherence to procedures is vital for accurate order processing, aligning efforts with business strategy and customer satisfaction goals. Your role will significantly impact the success of the sales team and the organization by fostering positive customer relationships and delivering exceptional service.

· Proactive, motivated, and organized.

· Proficiency in English (both written and spoken), Dutch and Spanish (preferred)

· Strong communication, interpersonal and telephone skills

· Problem-solving ability

· Attention to details

· High school diploma or equivalent

· Computer literacy skills

· Upselling/Cross-selling

· Retail counter management/experience

· Year of experience