In Nokia Cloud and Network Services (CNS) we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

Nokia is a project-driven company. All forms of customer contracts are managed using project management principles. Project management is a systematic approach for planning, executing, controlling, and closing projects. Program is a collection of projects managed together for business benefits.

We are searching for person to staff position of Customer Project Manager in our CNS Market Services Europe Program Management Team, who will be responsible for delivering projects to our customers in Europe.

As a Customer Project Manager, you will deliver projects and programs within agreed scope, budget, schedule, and quality to telecommunication operators. You will lead the projects and programs throughout all phases, starting from delivery approach identification to completion, while nurturing a good customer relationship.

As a Customer Project Manager, you will liaise with your main stakeholders, esp. external customers and partners counterparts, and Nokia stakeholders - Business Delivery Managers, Technical Managers, Solutions Architects, Care Program Managers, Engineering, Sales, Finance, Procurement, Logistic, R&D teams.

You have:

Extensive recent relevant experience (5-8 years) with a proven record of accomplishment, including managing project / programs in the telco or IT industry in the cloud. Take accountability for assigned projects / programs and works independently, adopting to process with little guidance. Work with external customers, partners, with and through the teams. Interpersonal communication skills and cross-cultural awareness. Ability to communicate with senior management regarding matters of significant importance. Knowledge in managing budget, financial performance and forecasts of a project. Distill big picture, anticipate risks and opportunities, make relevant decisions, and prioritize own and a teamwork. Solid understanding of the impacts of changes on scope, cost, schedule, risk / opportunities. Create and maintain response / mitigation plans which generate desired impact. Ability to influencing others outside of own job area on matters related to project / program. Ability to work on multiple topics simultaneously. Good stress tolerance. Fluency in English, spoken and written. Availability to travel in Europe, around 20% of time.

It would be nice if you also have:

Experience in managing core network implementation projects for mobile telecommunication, esp. in area of 5G and cloud. Certification in Project Management, esp. PMI/PMP.

The Customer Project Manager is accountable for success of an external customer projects and / or programs for an assigned product and / or service scope:

Manages project / program throughout all phases, starting from delivery approach identification to completion, including closure and / or handover. Leads a project / program team and manages stakeholders and resources. Interacts with customer and partners organizations. Is responsible for the overall project / program success with respect to customer satisfaction, financial results, contractual obligations, quality, operational services delivery performance, and health & safety control activities. Makes and maintains end-to-end project / program communication, planning, risk, change and opportunity management. Ensures project / program information is maintained up to date, with required quality and according to relevant policies, including data in project-related tools and repositories. Participate in sales process, as well explore upselling and cross-selling opportunities.