Customer order processing:

Receive POs from sales team and raise the respective orders on SAP. Follow up with the sales team and Credit control to have customers’ orders approval.Invoices: Generate and share Customer TIMS Invoices including uploading to Customer portals where applicable e.g. Tradeshift for Unilever. Customer Audits: Assist the sales team in preparation and execution of customer audits. Customer Complaints: Liaison office between the sales team and the warehouse in case there is customer complaints. Input the Complaints into SAP and follow up for closure. Customer Statements: Prepare and send monthly customer statements. ·Customer receipts: Get Customer remittance advises from customers and payment advices and share the same with KLSSC team for posting. Ensure Customer receipts are posted correctly through periodic reviews/ reconciliations of customer accounts. Customer Master Data: Fill and submit for approval New Customer Master Data form and send the same to KLSSC for Input in SAP. Additionally, perform periodic clean-up for the customer master data to ensure accuracy and in tandem with JDA. Customer Credit Terms Review: Prepare Yearly Customer Credit Terms Review File for further review and approval. Customer Price Changes: Ensure Customer Master Data Price changes in SAP agree to CPQ. Reports:
- Prepare monthly OTIF report and share with management.
- Prepare monthly Customer Aging report for review during the AR meeting

Indent/ Export Sales Process

Prepare and share PFIs with Customers for order confirmation.Map the customer PO to the Sales Order and complete the indent process in SAP.Update customer on the projected ETA to destination country.Follow up with Export country for documentations: COO, COA, BL, etc.Prepare Export documentation including C17, LC, BOE, Commercial Invoices, Packing lists, etc.Track and ensure Indent sales are invoiced as per Incoterms accurately.Follow up with customer to ensure goods have been cleared on their end.

Qualifications:

A bachelor’s degree from a recognized University Minimum 3-5 years’ experience in Customer Service English fluency, both written and spoken. Strong analytical, numerical and IT skills. Advanced skills in MS Office (Excel, PowerPoint) Experience with an ERP system is essential; experience with SAP · Sound business acumen

Desired Behaviours

Strong attention to detail, and working to strict deadlines Excellent interpersonal skills and aptitude for building relationships across the organization Strong planning and organizing skills with the ability to manage multiple projects with competing priorities Able to work independently and in a tea

Relocation Available:

No