As a Customer Delivery Manager at Nokia, you will be the primary executive contact for customer satisfaction and delivery accountability for medium to large-scale projects within our assigned CT/CBT. You'll collaborate across multiple business groups (BGs) to streamline delivery processes and enhance overall service effectiveness. In this dynamic role, you will drive project performance, manage financials, and identify upselling opportunities while ensuring seamless communication with both customers and internal stakeholders. Our work environment is fast-paced and collaborative, conducive to innovative problem-solving where every team member's insights are valued. You will balance strategic oversight with hands-on execution, empowering you to influence outcomes directly and contribute significantly to Nokia’s success in delivering cutting-edge technology solutions.

You have:
1.    Bachelor’s degree in Engineering, Business Administration, or a related field
2.    At least 2 years of experience in the End to End Management of Network Operations of large or medium sized networks of Communication Service Providers.
3.    Proven expertise in customer relationship management and stakeholder engagement
4.    Strong financial acumen with experience in managing project budgets and forecasts

It would be nice if you also had:
1.    Graduate degree or relevant professional certifications (e.g., PMP, Agile, Six Sigma)
2.    Experience in cross-BG project governance and multisite operations
3.    Familiarity with Nokia’s product offerings and market landscape
4.    Proficiency in project management tools and methodologies

 

1.    Lead seamless Customer Delivery of Services for medium to large business accounts, ensuring high customer satisfaction.
2.    Act as the executive interface for Nokia Delivery, simplifying project governance and increasing delivery transparency across multiple business groups.
3.    Drive cross-BG project governance and manage contractual commitments from the Bid decision through project execution.
4.    Oversee financial performance for assigned CT/CBT, including revenues, costs, sales margins, and cash collection.
5.    Conduct performance reviews and provide strategic input for project governance meetings at both customer and internal levels.
6.    Manage resource allocation and forecast performance with BG Delivery teams to ensure adequate support for projects.
7.    Resolve internal and external delivery escalations while implementing performance KPIs for continuous improvement.
8.    Champion adherence to Sell/Execute Processes & Tools across project life cycles to optimize delivery outcomes.