The Customer Deal Desk Quoting team is responsible for providing Training, Business Support and Communications on the Sales Systems and Tools used by Sales and Consulting globally.

Successful candidates will have experience in supporting either internal or external customers. Professional-level English written and verbal skills and a commitment to high quality customer service are essential also.

 

Job duties are varied and complex, needing independent judgment and include but are not limited to:

Provide 2nd level of support on the Sales end to end processesTroubleshoot and resolve complex queriesAct as knowledge expert on the Sales end to end processes and systemsProvide updates/training to other colleagues within area of expertiseAct as a bridge between the sales team and various other supporting functions (Cloud Subscription Data Management, AR, Collections, Credit Team, Order Management, Approvals, Business Practices, Revenue Recognition, Incentive Compensation, etc)Gain an understanding of the business priorities and challenges of the Global Sales Reps and ManagersSupport new application roll-outsParticipate in testing of new applicationsMeet CDD Support KPIs and targetsCommunicate activity metrics to CDD managementUndertake admin responsibilities as requiredKeep current on new releases and enhancementsUndertake other projects as required

 

Skills:

Strong communication, interpersonal, and analytical skillsAbility and desire to provide excellent customer-service to internal customersAbility to work independently and in a dynamic environmentExcellent English skills both written and verbalStrong problem-solving skillsFlexibility to working in shiftsProactive, team playerPositive and “Can Do” AttitudeResults orientatedGood PC skills, esp. in Word/ExcelStrong problem-solving skillsBS Degree preferredPolish advanced speaker

 

Desired:

Experience in supporting Sales RepresentativeExperience in supporting Oracle applicationsKnowledge of the Oracle Sales Process and tools 

Experience – 0 to 2+ years