Provides direct support to the assigned ECEMEA Sales Organization through managing the delivery of high quality and compliant assistance and guidance on Oracle internal tools and policies, intended to win and generate new revenue for the company. 

As a Customer Deal Desk Manager, they will be the first point of contact of their assigned sales teams helping them throughout the entire sales cycle, from the moment that he creates the opportunity until it’s booked. 

 

Responsibilities:

Provide End-to-end support to the ECEMEA sales teams including quoting assistance, DAS guidance, support for creating and processing Q requests, etc. Act as a bridge between the assigned sales teams and various other functions in the Sales Processes (Business Operations, Accounts Receivable, Collections, Credit Team, Global Order Management, etc.). Make effective use of the pipeline analysis and collaborates with stakeholders to support them achieve sales targets in time and succeeds to avoid last minute situations. Together with the drafting team, review and prepare contractual documentation (Master Agreements, Ordering Documents, Amendments and Extensions), identifying issues, risks, propose potential solution and leave of acceptance.  Prepare the documentation based on Sales input in accordance with Oracle processes and procedures, using Oracle’s standard documents templates. Collaborate with the drafting team for successful execution of contracting process, ensuring consistency, high quality and adherence with Oracle strategy, commitments, and goals. Bring value in handling self and team escalations, take ownership of resolving complex scenarios by managing the collaboration of the involved parties and raise the attention of management, if required by the self-performed analysis on the case. Have great business understanding and ensure facilitation of sales processes through an overall proactive attitude. Continuously work towards self-development and share knowledge across team/pillar.

 

Required qualifications:

1-2 years Business experience:  contracts and/or commercial education, customer support center, sales operations, deal support Excellent English skills, other EU language is a plus Good PC knowledge, including the Microsoft Office package Professional customer handling and centricity mindset Good self-organization, multi-tasking ability, and flexibility Quality and efficiency oriented, even under pressure Attention to detail, methodical and accurate Excellent communication and collaboration skills Strong business ethics Proactive, team player Problem-solving skills in highly complex situations

 

Career Level - IC3