About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Title: Customer Care Representative

Location: Belgrade, Serbia - hybrid

Grade: 8

Key Areas of Responsibility:

Work directly with customer engineers, answering calls, solving problems, and operating with known solutions

Gather problem information from Customer / CE and determine the problem issue

Receive and document part/incident requests

Utilize experience, support systems, and tools to facilitate a solution

Escalate the problem to involve other analysts (e.g., Technical Support Specialist), if necessary

Provide remote lock status monitoring / Duress support

Work with other NCR personnel /teams (e.g., Implementation Coordinators, Account Team Support, etc. for coordination of third-party personnel support.

Remotely deliver a solution to solve a customer problem

communicate with customers through various means (oral, written, electronic) to deliver a solution

verify the resolution of the problem with the customer

Contribute as a team member

Participate in team meetings and activities

Participate in objective setting, performance management, reward and recognition programs

Participate in special projects to continuously improve processes, tools, systems and organization

Be aware of Corporate Equal Opportunity/Affirmative Action programs and guidelines and is responsible for providing equal opportunity to all associates in all phases of the business

Actively develop job-related skills

participate in planning and implementing personal and career development activities

actively develop job-related skills

Deliver customer service following NCR Shared Values

Education and Experience Requirements:

PC literacy

Keyboard proficiency

Understanding of Windows-based applications/tools

Two-year technical degree preferred

Ability to work in the EST time zone

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Company Benefits:

Private Health Insurance

Employee Referral Bonus Program

Wellbeing Resources

Baby Bonus

Life, Accident & Disability Insurance

Numerous opportunities for internal career pathing and advancement

Discounts for employees at NCR Atleos partners
 

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.