As a member of the Oracle Customer Success Services (CSS) organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves offering solutions focused on designing and building scalable, distributed, and resilient Oracle services and platforms that support mission-critical operations for our customers. It will also include resolving issues and reply to customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting. A primary point of contact for customers, you are responsible for facilitating customer relationships with Oracle Customer Success Services (CSS) organization and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Career Level - IC4