The NetSuite GBU is seeking a highly motivated, results-oriented professional to join the NetSuite GBU CS Operations team to support Customer Success Operations internal initiatives.  This support includes but is not limited to managing projects, business/data analysis, reporting to key stakeholders on progress, developing and/or supporting enablement strategies and tracking KPIs to measure success.  This Business Process Lead will interact will all levels of organization members within CS Operations and have responsibility for coordinating cross-functionally at times with the internal organizations we support to ensure project success.  

Qualifications

•    Bachelor’s degree in Business or related field preferred 
•    Lean Six Sigma certification or equivalent experience a plus  
•    Project Management experience required  
•    2+ years of Operations, Project Management, Professional Services Consulting, experience or equivalent 
•    Knowledge of NetSuite preferred 
•    Must be detail oriented and highly organized with sound decision making skills 
•    Excellent collaboration, communication and interpersonal skills required 
•    Intermediate to Advanced knowledge of MS Word, Excel and PowerPoint required 
•    Experience with complex data analysis using Excel pivots and functions required 
•    Knowledge of MS Project and other project management tools preferred 
•    Strong presentation skills required using PowerPoint 
•    Ability to create process flow diagrams in Visio or other software applications 
•    Excellent written and verbal communication skills 
•    Effective time management and organizational skills 
 

Career Level - IC2