Contractor role

Are you a proactive problem-solver with a knack for financial analysis? Do you thrive in unraveling the complexities of financial recovery? If you possess fluent proficiency in English, along with experience in collections, credit analysis, or a related field, exceptional communication skills, and the ability to manage multiple tasks efficiently, this opportunity is tailored for you!Join us and create the future! Oracle is a global leader in cloud technology, and we’re looking for a Collections Analyst to drive success as part of our Credit & Collections EMEA team.

What you will do

As a Collections Analyst, you'll dive deep into customer accounts, leveraging your keen eye for detail and exceptional problem-solving skills to identify trends, assess credit risks, and implement effective collection strategies. Conduct thorough analysis of customer accounts to determine collection strategies and prioritize collections efforts. Engage with customers via various channels, including phone and email, skillfully negotiating payment terms and resolving outstanding issues. Resolve disputes related to customer payment on delinquent account. Identify root causes of problems and assign the issue towards the responsible department in order to resolve and follow up internally to ensure timely resolution and to increase customer satisfaction. Showcase your innovative mindset by identifying opportunities for process enhancements and streamlining collections workflows.

Qualifications

Proficiency in English (written and verbal) is essential. Any other language is a plus. Previous experience in collections, credit analysis, or a similar role is highly preferred. Strong communication and negotiation skills for effectively engaging with customers and resolving issues. Demonstrated ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment. Analytical mindset with the capability to identify trends, assess risks, and implement strategic solutions. Proactive approach to problem-solving, with a keen eye for detail and accuracy. Bachelor’s degree in finance, Accounting, Business Administration, or a related field is preferred.

What we offer 

A competitive salary with exciting benefits; Learning and development opportunities to advance your career; An Employee Assistance Program to support your mental health; Employee resource groups that champion our diverse communities; Core benefits such as life insurance, and access to retirement planning; An inclusive culture that celebrates what makes you unique.

 

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Career Level - IC2