Training Delivery: Conduct voice and accent training sessions for new hires and existing employees. Facilitate workshops on pronunciation, articulation, pitch control, and intonation. Provide training on cross-cultural communication and international customer handling skills. Monitor and assess trainees' progress and provide feedback for improvement. Curriculum Development: Collaborate with Oracle training development team to design and update training modules, adapting them to current global communication standards. Customize training programs based on client specifications, focusing on linguistic needs (American, British, Australian accents, etc.). Stay updated with the latest industry trends, tools, and training methodologies on communication and accent. Coaching & Mentorship: Provide one-on-one coaching to team members for voice and accent correction. Organize and conduct refresher courses for tenured agents to maintain quality standards on voice and accent Performance Management: Conduct voice assessments (pre- and post-training) to evaluate communication skills. Collaborate with Quality Assurance (QA) teams to ensure call quality aligns with company standards.

Career Level - IC3