Client Management

Manages the relationship with assigned portfolio of Cigna Insurance Middle East (CIME) clients. Ensuring performance of each assigned policy to agreed service levels, customer/client satisfaction and driving continuous improvement. Reporting, developing and delivering strategic plans for corporate clients and providing proactive advice to clients/brokers with aim of renewing in order to achieve business retention and profitability targets.

RESPONSIBILITIES

Client Management

Work closely with existing clients to ensure their needs are met and to be an ambassador for Cigna

Develop effective and close working relationships with intermediaries that are retained by Cigna clients to ensure their continued support

Liaise with underwriters and other functions to construct attractive proposals for renewal terms and other product proposals that maintain or improve Cigna’s profitability

Actively seek out new cross-sales opportunities and other opportunities to grow the business through our existing client base

Present proposals on existing business and in support of new business to clients and intermediaries to maintain and expand existing relationships

Liaise with Legal Services/Marketing to produce high quality client literature

Take ownership of Personal Development to improve knowledge, experience and skills of self and sales support

Feedback on client and market information to other teams in the business

Support development of Cigna’s product proposition

Re-install schemes at renewal in a thorough professional manner to create a sound basis from which the scheme will be administered

Liaise with Customer Services and Healthcare Services teams to ensure clients receive excellent service and any service issues are dealt with rapidly and professionally

Other responsibilities include, but are not limited to, adhering to the terms in the contract, invoicing, ensuring the quality of deliverables, securing references and testimonials, accurately manage forecast, balance partner needs vs. business requirements and profitability, utilize products to add value to Cigna’s overall offering, adhere to internal policies and provide timely and relevant information to management.

EXPERIENCE /SKILLS:

Minimum of 4 years of experience in a health insurance management environment

Fluent in English is a must.

Excellent communication skills, written and verbal

Experience of ME market insurers/policies preferred

Ability to communicate complex concepts clearly and concisely

Confident public speaker/presenter

Demonstrated ability to drive results required

Self-directed and capable of managing a portfolio of clients and projects

Maintains a positive working relationship with teammates, peers as well as external clients and brokers

Demonstrated ability to influence and negotiate

Passion for Health and Wellbeing and Customer Centricity.  Previous experience with Health and Wellbeing is not a requirement but is seen as a plus.

Ability to deal with diverse cultures and have influential selling and positioning skills.

Detail-oriented and able to work independently to manage multiple simultaneous projects. 

QUALIFICATIONS:

Bachelor’s degree preferred

Marketing or Business degree preferred

Working knowledge of Agile Project Management, certification preferable

Excellent verbal and written communication skills as well as listening and conflict resolution skills

Ability to define and resolve complex claims, resolve multiple problems throughout the day and be able to recommend a resolution for each problem

Highly organized, able to multi-task and handle high priority issues while working independently

Technology savvy. Advanced user of Microsoft Office applications.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.