This posting is to cover a position in operations, as technical analyst:

- The position requires working on shifts 365x7x24.
- The job requires a commitment to work physically at Oracle office in Madrid (Spain) into a labor framework that can include both working following a hybrid remote way (some days at the office) or full dedicated at the office (according to changing business needs) to cover those shifts.
- It's mandatory to speak both a fluent Spanish and English, but other languages will be assessed as well, due to potential business needs can arise.
- Experience in customer support by phone will be highly appreciated.
- This position is oriented for people who want to develop his/her professional career at Oracle.
- It will be necessary to have a knowledge enough (the most the better) about the following aspects: 
    - ITIL concepts in terms of incident management and change management processes.
    - Knowledge of concepts around events handling. Alerts are received in monitoring consoles (monitoring).
    - Have agility enough at operational level, to work with several technologies: 
    - OS (Unix/Linux): How to check/perform actions on processes, memory, CPU, scripts execution, health-checks, start/stop components among others.
    - Oracle DB: Operational knowledge (gather diagnostic data, start/stop, checks)
    - FMW/APPs: WebLogic and Oracle enterprise manager mainly but also a knowledge other Oracle apps knowledge is something valuable
 

Career Level - IC2