The Contracts Administrator job is comprised of either a Customer Deal Desk Specialist or a Customer Deal Desk Manager role. Both work in a multi-cultural environment and cover multiple countries and/or lines of business. The work is fast-paced and seasonal in nature, corresponding with Oracle’s quarterly and annual fiscal cycles.

Competencies: 

1.       Quality Focused: Produce high quality results independently. Able to break a complex problem into simple workable items, establish relationships between them and logically communicate solutions

2.       Communicating for Impact: Excellent written, verbal, interpersonal, and analytical communication skills. Influence to change perceptions in a positive, creative and respectful way. Adjust message delivery to address specific needs and perspectives of the audience

3.        Critical Thinking: Follow established policies and procedures, as well as problem solve and apply sound judgment when executing non-standard transactions

4.        Change Agility: Drive change skillfully, and gain adoption from all stakeholders in a timely manner. Quickly recognize situations or conditions where change is needed, and demonstrate resilience in times of change or uncertainty 

5.        Professional: Thrive in a fast-paced, deadline-driven environment, while maintaining professional demeanor and customer focus at all times

6.        Mastering Complexity: Understands sensitivity of time, provides balanced and timely judgment even when complete facts are not available; while working on high value deals/complex contracts, is able to judge potential risks by using past experience and knowledge, and to link problem areas to predict potential outcomes and provide logical solutions; develops and systematically evaluates alternative courses of action, identifies solutions and impact of alternatives

7.        Customer Centric: Understand customer intent and anticipate customer needs on the transaction, and apply best practices and creative solutions. Facilitate a deal from identification to closure

8.        Collaboration: Project manage deals, hosting and driving discussions with multiple stakeholders to achieve the desired outcome. Build reciprocal relationship with multiple stakeholders internally. Identify synergies across LOBs and act on opportunities to integrate efforts. Leverage others’ expertise and share information and best practices to optimize work results

9.        Competitive Edge: Use insight gained across organizational boundaries to inform future practices and increase synergies

10.    Leadership: Strong coaching and influencing skills. Lead by example, personally modelling positive values, behavior and work practices. Engage and value input from diverse groups. Delegate with clearly defined responsibility and authority

Experience & Qualifications:

·       Project management skills and ability to document and track key milestones of a project

·       Excellent written and verbal communication skills and comfortable communicating with senior level executives

·       Ability to lead discussions and drive actions across multiple stakeholders to a successful outcome

·       Experience drafting, reviewing, and interpreting contracts comfortable operating in a fast paced and often high-pressure environment

·       Good leadership and decision-making abilities. 

·       Proficient in MS Office.

Career Level - IC4