Documentation Workflow Management

Oversee the progression of the documentation workflow, ensuring documents are created, reviewed, and updated efficiently. Conduct bi-weekly queue review checks to ensure timely processing of documents.

Content Updates and New Processes

Manage the bi-weekly “What’s New” process to update teams on changes, additions, or removals in documentation. Initiate the annual review workflow process, ensuring a thorough update and revision of all documentation as needed.

Knowledge Wiki Workflow

Implement and manage the Knowledge Wiki workflow to ensure a centralized, accessible, and up-to-date repository of information. Regularly review and update Knowledge Wiki content to support knowledge sharing and continuous learning across the organization. Coordinate with subject matter experts to incorporate key information and maintain content accuracy in the Knowledge Wiki.

Reporting and Analysis

Generate and distribute 30-day aging reports to managers to highlight pending or delayed documentation tasks. Provide 60-day aging reports to organizational leadership for an overview of documentation status and process improvement opportunities.

Power BI Reporting

Develop and maintain Power BI reports to provide real-time insights into documentation workflows and process performance. Analyze data from document control processes to identify trends, process bottlenecks, and areas for improvement. Present Power BI reports to stakeholders, helping to drive informed decisions and optimize document control practices.

Document Maintenance and Purge

Conduct a monthly draft purge to remove obsolete or outdated drafts and maintain a streamlined document repository. Implement an obsolete page process to manage outdated or redundant documentation effectively.

Employee Training and Support

Add employees to reviewer and approver groups as needed, ensuring they have the necessary permissions for their roles. Assign and review training completions to confirm that employees understand document control processes and standards.

Administrative Group Management

Manage space administrative groups to streamline document access and control within different teams or departments.

Translation and Localization Support

Oversee the translation tag process to ensure accurate translation and localization of documentation where required.

Controlled Documentation Consulting

Provide controlled documentation consulting to departments, ensuring all documentation adheres to organizational standards and compliance requirements.

Career Level - IC1