This is an extraordinary opportunity for an individual with the experience and enthusiasm to help develop the next generation of Oracle NetSuite Customer Success team members and while having a direct impact on the practice.  As a key member in the Oracle NetSuite Global Business Unit (GBU) Enablement organization, this position is primarily responsible for our global Consulting Delivery enablement programs.  Customer Success Enablement supports newly hired campus and experienced Consultants, Project Managers, Delivery Leads, Solution Architects, Client Service Managers, Customer Support Representatives, Customer Success Advisors, Trainers and Operations team members. This role is central to acclimating new hires to the NetSuite environment and product, developing the consulting and business soft skills, supporting the continuing enablement of employees,  and teaching our customer engagement model, implementation methodology, and business processes.

As a member of the Oracle NetSuite Global Business Unit (GBU), this position is responsible for facilitating learning initiatives for our Customer Success organization; ensuring consistent delivery and experience across locations and in collaboration with the larger Enablement Organization. You will consult with business stakeholders and conduct needs assessments to identify strategically aligned learning and development initiatives, lead the design and development of training courseware in a variety of delivery modes (e.g. instructor-led training, self-paced training, virtual, blended), work with SMEs and business partners to collaborate on content creation, as well providing input on measures regarding business impact and effectiveness of deployed learning solutions. 

The Enablement Lead will help oversee their preparation for entry into the practice and support continuing education initiatives. Such activities include conducting workshops, developing and maintaining learning assets, managing learning tools, utilizing feedback and evaluation mechanism to drive learning outcomes and guiding learners through structured activities defined within the various enablement programs.

Additionally, you will be in a unique position to contribute to the growth and development of overall Customer Success Enablement programs.  You will be responsible for assisting in the ongoing development of enablement training and associated materials; including working with other departments to augment existing materials provided by them.  Additional activities include administering feedback sessions, revising or developing content based on participant feedback and new program initiatives, partnering with team members to ensure a consistent experience globally across all offices, and providing support as requested for overall Enablement operations.

Career Level - IC3