As Consulting Account Director, you will be responsible for the following across Consulting Engagements with the Client.

 

What You'll Do 

Provide leadership for Delivery engagements with an overall objective of driving customer happiness and Program successParticipate in strategic and tactical planning for CS4I in the accountBuilds on-going customer relationshipsOnsite stake holder management—CIO, IT/Transformation Director, Operations Head, and Business Heads (CCO, CBO)Be prepared to manage multiple stakeholders on projects - manage expectations, alignment and communications with customers and stakeholders through cadenced meetings, reports, statuses, reviews etcPoint of escalation as per below layered escalation path: Project Manager->Program Director/Delivery lead->Consulting Account Director->Regional VWork collaboratively with Program Director & Solution Owner for the Delivery Track:Support Oracle delivery team in resolution of client dependencies/risks & getting crucial stake holder alignment/supportBe the customer advocate with the program team to address customer concerns & identify workable solutionsTimely & proactively report to Regional Head any key concerns that cannot be resolved with program team or with clientFoster a positive team environment that promotes professionalism, trust, and accountabilitySetup alignment calls/mechanisms between various Oracle teams involved in the accountSupport Business development on Comms network/ apps opportunitiesWork cohesively with Oracle Consulting Sales Director to support the ongoing sales opportunities or help develop the sales pipeline in the account/countryPeriodically follow up on Milestone sign-offs, invoicing & collectionsWork towards developing relationships with customer Finance, procurement & Vendor Management teamsProvide regular updates and insights on the accountYou are required to follow Oracle’s code of conduct.Oracle strongly believes in promoting healthy work environment and expects all its employees to respect views of other Oracle’s employees, clients and partners.
 

What You'll Bring

Have a clear understanding of RACI and how it applies in the program(s) under executionAbility to work with cross-functional teams to establish and maintain our roadmap, setting appropriate expectations and ensuring our product and services meet our high operational excellence standardsDemonstrated ability to think broadly and strategicallySuperior verbal and written communication skills as well as presentation skills in English are critical for this roleJudgment, maturity, negotiation/influence skills, analytical skills and leadership skillsAbility to work across and engage individuals and teams located across multiple geographies and or culturesExperience interacting with both business and IT/Technology staff at all levels including the executive levelSolid analytical, planning, and interpersonal skills with an ability to handle competing demandsStrong knowledge and understanding of business need with the ability to establish/maintain high level of customer trust and confidenceExperience of leading BSS/OSS Transformation programs/consulting engagements will be preferred15-20 years of experience in Communications Consulting with at least 5 plus years in customer facing/engagement roles at leadership levelAt least 10 years of experience working in Middle East region

As an acknowledged authority within Oracle, this senior-level project management position provides consistent high quality and innovative solution leadership with industry-wide impact. Responsible for guiding the successful implementation of an integrated business solution ensuring high quality and timely delivery within budget to the customer’s satisfaction.

Career Level - IC5

What We'll offer you 

A competitive salary with exciting benefitsLearning and development opportunities to advance your careerAn Employee Assistance Program to support your mental healthEmployee resource groups that champion our diverse communitiesAn inclusive culture that celebrates what makes you uniqueVisa sponsorship is available for this positionRelocation assistance is not available for this position

 

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