Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To provide a high level of service (telephonically and via correspondence) to Customers, Standard Bank Insurance Brokers provincial offices, SBSA branches, Underwriters and Brokers by resolving insurance policy queries ((Vehicle and Contents insurance by various insurers i.e. SIL, Hollard, Auto & General etc).

QualificationsCompleted MatricNQF 5 FAIS Qualification1 year (COP) – Certificate of Proficiency RE05 and 120 FAIS creditsHigher Certificate in Short Term Insurance

Experience

Minimum of 2 years insurance industry experienceMinimum of 2 years call centre/telephone experience

Additional Information

Behavioural Competencies

Articulating InformationChecking DetailsDeveloping ExpertiseFollowing ProceduresInteracting with People

Technical Competencies

Client KnowledgeClient RetentionClient ServicingClient Value PropositionsInsurance Principles