The Opportunity:
CACI is seeking a Consolidated Service Desk Lead, responsible for overseeing the daily operations of the IT Service Desk, ensuring the efficient and effective delivery of technical support to end-users. This role entails managing a team of service desk analysts, optimizing service desk processes and ensuring high levels of customer satisfaction. The Lead will act as the primary point of contact for escalated issues and collaborate with various IT teams to improve service delivery and incident resolution.
The work location for this position is Omaha, Nebraska. The position is contingent upon award of the United States Strategic Command SCITLS contract.
Responsibilities:
Consolidated Service Desk (CSD) Lead, Senior:
Leads Consolidated Service Desk (CSD) as the primary point of contact support for 24x7 operations
Develops and cultivates a culture in which the CSD team delivers flawless customer service in ensuring that all USSTRATCOM SCITLS inquiries are promptly addressed
Trains other team members on how to relate with clients in the course of the job to ensure that they are treated in a professional and cordial manner
Communicates with leadership to make provisions for system enhancements, because this has an effect on the smooth flow of working operations
Possesses and applies comprehensive knowledge across key tasks and high-impact assignments
Plans and leads major technology assignments
Evaluates performance results and recommends major changes affecting short-term project growth and success
Functions as a technical expert across multiple project assignments
May supervise others
Qualifications:
Required:
Top Secret security clearance with SCI eligibility
BA/BS + 3 YRS
Required 8140 Cert within 6 months of start date: 411 - Intermediate; GFACT or CND or Security+ or GSEC; OR Applicable degree ABET accredited/CAE designated; OR Training
AND
Additional Cert: ITIL 4 Foundations and/or ITIL 4 Managing Professional certification, or equivalent
Proven leadership abilities with experience in managing teams and driving performance improvements
Excellent verbal and written communication skills, with the ability to effectively interface with technical and non-technical audiences
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitless. So is ours.
Learn more about CACI here.
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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
The proposed salary range for this position is:
$44,700 - $91,700CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.