At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

 

Your responsibilities would include:

monitoring customer accounts and detecting overdue payments collecting and analysing data for a selected payment/debt history reaching out to customers to discuss their debts owning the Customer Ledger and being responsible for keeping it clear and meeting collection targets acting as a Business Partner to OpCos  (e.g. Cash/Pre-Legal Collectors, Sales, Customer Service) to provide timely and accurate data and ensure effective collections working collaboratively with other HGSS teams (Front and Back Office teams) to ensure effective delivery of collection processes and adherence to standards managing customer relationship accounts and ensuring a high level of service at all times handling incoming and outgoing calls with customers identifying held orders and taking appropriate actions to resolve them, managing the credit limit exceeded process in accordance with credit policy supporting and contributing to the delivery and implementation of continuous improvement projects in collaboration with OpCo, HGSS and in line with HEINEKEN’s standards regularly updating the Team Leader about developments and progress of collections opportunities and issues driving personal development in finance-specific skills and business knowledge by implementing your development plan ensuring process controls, policies, and compliance are adhered to and suggesting improvements as appropriate maintaining complete and up-to-date process documentation.

You are a good candidate if you have:

Portuguese level C1 English level B2 at least 3 years of experience in OTC Collection area experience in accounting background & expertise strong customer focus collection experience, particularly with HORECA customers ability to deal with resistance ability to work under time pressure understanding of end-to-end Order to Cash process business knowledge written and verbal communication skills experience in a multinational environment (including Shared Services Centers) negotiation skills willing to work in shift mode (12pm-8pm).

 

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.

What we offer:
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