Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Clinic Payment Operations Supervisor

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

Career development with an international company where you can grow the career you dream of .

Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year

An excellent retirement savings plan with high employer contribution

Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity 

The Clinic Payment Operations Supervisor leads and manages the Clinic Payment Operations team, ensuring the efficient and accurate processing of clinic invoices, payments, and communications. This role drives strategic initiatives to enhance operational efficiency and customer satisfaction within the clinic network. This job description will be reviewed periodically and is subject to change by management.

What You’ll Work On

Provide visionary leadership to the Clinic Payment Operations team, fostering a culture of excellence and continuous improvement.

Develop and implement strategic plans to optimize invoice processing, quality, and productivity.

Lead recruitment, training, and professional development initiatives to build a high-performing team.

Establish and monitor key performance indicators (KPIs) to ensure superior customer service and operational efficiency.

Champion customer service excellence by managing and enhancing interactions with the clinic network, ensuring timely and effective resolution of issues.

Collaborate with cross-functional teams to drive process improvements and enhance the overall customer experience.

Serve as a key liaison between the Clinic Payment Operations team and other internal departments, fostering strong partnerships and collaboration.

Develop and maintain robust internal controls to safeguard clinic payment processes and ensure compliance with regulatory requirements.

Conduct regular audits and assessments to identify and mitigate risks, ensuring the integrity and accuracy of financial operations.

Inspire and lead a diverse team of 8-12 Clinic Payment Operations professionals, fostering a collaborative and high-performance culture.

Implement leadership development programs to nurture talent and build future leaders within the organization.

Utilize data-driven insights to make informed decisions and drive continuous improvement in team performance and operational outcomes.

Assist in monthly close and posting of mid-month and month-end processes.

Assist with other projects and tasks as assigned by Sr. Manager, Payment Operations.

Required Qualifications

Bachelor’s degree in accounting, finance, or a related field strongly preferred; equivalent work experience and demonstrated success will be considered

5-7 years of progressive experience in accounts payable or related financial operations, with a proven track record of leadership and operational excellence

Intermediate Microsoft Excel knowledge required

Preferred Qualifications

Familiarity with clinic operations, clinic billing, and the drug testing and occupational health services industries is a plus

Ability to multi-tasks and consistently meet deadlines

Must have strong oral and written communication skills

Strong analytical and problem-solving skills and able to make sound decisions

Experience with Microsoft Navision and Perceptive Content a plus

Apply Now

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.

The base pay for this position is $75,300.00 – $150,700.00. In specific locations, the pay range may vary from the range posted.