Oracle Energy and Water provides the most comprehensive platform of leading-edge solutions to empower utility business transformation—from asset operations to the customer experience. These validated, innovative solutions enable today's electric, gas, and water utilities to improve the customer experience and enhance operational efficiency. Add in the flexibility of the cloud, and utilities can more quickly adapt to the changing landscape while reducing cost and workload.

As a Manager in Client Success at Opower, your mandate is to serve as the primary point of contact for your clients. You will be responsible for the client relationship end-to-end – including deployment and ongoing delivery of our cutting-edge product suite, building and maintaining strong client relationships, and serving as a trusted partner to your clients and our sales, regulatory, and marketing teams to maintain account health. You will work closely with Implementation Engineers, Configuration Analysts, and Client Support Engineers to implement projects for your clients. You will handle delivery timelines, prioritize work, and be ultimately accountable to ensure your extended team delivers on schedule, at the highest quality. You will also bolster our efforts to evangelize the use of behavioral programs and customer engagement to achieve demand side management and customer care outcomes for our clients.

This is an ideal job for someone who has a passion for working with clients and software products, exercises sound business judgment, is an effective multi-tasker and a strategic thinker with an extraordinary attention to detail, and is passionate about energy efficiency. The successful candidate will be a demonstrated quick learner and self-starter – with the ability to initiate and make difficult calls and also function well within a team environment. The ideal candidate will have a unique ability to communicate a variety of messages to varying audiences, can build relationships effortlessly, is client-focused, and can follow through and get results

Career Level - IC3