About usAt DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.\n \nUnder the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.Responsibilities\nServe as the primary point of contact for the client and relevant stakeholders, ensuring timely and effective resolution of all client requests.\nWork closely with internal and external stakeholders to achieve desired service levels and deliver positive customer experience.\nAttend regular meetings with the client to provide updates, address concerns, and align on key initiatives.\nProvide regular updates on contact centre’s performance.\nManage the overall operational cost of the contact centre.\nEnsure contact centre meet all operational and audit requirements, and follow up on any identified non-compliance issues.\nRegularly assess business, operational, and compliance risks related to contact centre operations and implement appropriate internal controls to mitigate them.\nUndertake any additional duties or responsibilities assigned by management to support business needs.\nRequirements\nBachelors Degree\n3-5 years Project Management Experience\nGood supervisory, planning, management and communication skills\nPossess COPC certification or equivalent\nPossess a customer-oriented outlook\n\n

 

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At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.
We actively encourage individuals from all walks of life, regardless of age, race, gender, sexual orientation, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.