Chinese Resrurant Operations Manager 中餐运营经理

Department: Food & Beverage

Employment Type: Permanent - Full Time

Location: China - Jinan

DescriptionResponsible for the operation of the Chinese restaurant and banquet department, and implemented the work tasks in various periods

Key Responsibilities1. Responsible for the operation of the Chinese restaurant and banquet department, and implemented the work tasks in various periods
2. Formulated service specifications and working rules of Chinese restaurant and banquet department and ensured their implementation
3. Assist the Director of Food and Beverage Department in formulating various food and beverage marketing plans and strategies
4. Supervise the staff to provide customer service according to the standard and conduct performance evaluation of the staff
5. Handle guest complaints, continuously improve service quality, and enhance guest satisfaction
6. Work with the kitchen to make restaurant promotion plans according to seasonality and customer availability
1.负责中餐厅及宴会部运营，落实各个时期的工作任务2.制定中餐厅及宴会部服务规范及工作制度并确保实施3.协助餐饮部总监制定各项餐饮营销计划与策略4.监督员工按照规范标准对客服务，对员工进行绩效评估5.处理宾客的投诉，不断改善服务质量，提高客人满意度6.根据季节性和客源情况与厨房一起制定餐厅推广计划

Skills, Knowledge and Expertise1. Proficient in Chinese restaurant business knowledge, proficient in Chinese food skills, have a certain understanding of wine dishes and cooking methods.
2. Have the ability to independently customize menus and cost accounting for customers
3. Strong ability to withstand pressure
4. Have the ability to actively develop market and customer maintenance
5. Good communication skills
1.精通中餐厅业务知识，熟练掌握中餐技能，对酒水菜品及烹饪方式有一定了解。2.具备独立为客户订制菜单和成本核算方面的能力3.有较强的抗压能力4.有主动开发市场和客户维护的能力5.良好的沟通能力