We are looking for a visionary and operationally strong Chief Operating Officer (COO) to lead India operations in the IT Services sector, with a strong focus on BFSI domain. The ideal candidate will bring deep domain experience in BFSI along with hands-on expertise in Software Testing & QA. The COO will be responsible for operational excellence, strategic planning, delivery leadership, and scaling high-performance testing services for global BFSI clients.

 

Objectives of this role

Collaborate with CEO in setting and driving organizational vision, operations strategy, and hiring levels Translate strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operations planning Oversee company operations and employee productivity, building a highly inclusive culture that ensures team members can thrive and that organizational goals are met Ensure effective recruiting, onboarding, professional development, performance management, and retention Ensure compliance with national and local business regulations, and take appropriate action when necessary Collaborate with CXOs to define and execute business strategy, including new service lines, automation, and AI-driven testing solutions. Champion innovation in testing frameworks, tools, and accelerators tailored to BFSI clients.

 

Responsibilities

Analyze internal operations and identify areas for process enhancement Implement business strategies and plans that align with the short- and long-term objectives developed in tandem with CEO Oversee operations, HR, and accounting, and partner with CEO in sales management so that sufficient investment capital can be budgeted for near-term growth targets Manage capital investments and expenses aggressively to ensure that the company achieves investor targets for growth and profitability Monitor performance with tracking software and take corrective measures when necessary, and prepare detailed updates and forecasts Build and maintain trusting relationships with key customers, clients, partners, and stakeholders

Qualifications & Experience:

Minimum 20 years of experience in IT Services, with at least 10 years in leadership roles. Proven track record in leading testing services for BFSI clients (banking, insurance, capital markets). Strong experience in QA strategy, test automation, performance engineering, and regulatory compliance testing. Experience managing large-scale delivery operations (1000+ FTEs preferred). Deep understanding of BFSI IT landscapes, business processes, and risk/compliance frameworks. Bachelor's or Master's degree in Engineering, Computer Science, or related field. MBA or Executive Management Certification (preferred).