About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

PRINCIPAL RESPONSIBILITIES:

Review daily incoming documentation in response to chargeback notificationsReview incoming journals and validate if the documentation supports filing a re-presentment with the networksReview transaction to determine the appropriate network routing of the transaction and then ensure network re-presentment rules are met before submitting to the network for credit.Perform any necessary research and look up specific transaction details that need to be included with the re-presentment caseProcess re-presentments daily and within network timeframesResearch and process pre-arbitrations within network timeframesProcess Debit and Credit Adjustments to Cardholders as requested by terminal owners due to terminal out of balances, reversals, and also to resolve daily match and kill Settlement variances.Keep up to date on industry information, system changes, network rules and compliance issues.Respond to requests and maintain open communications between team, account managers and external customers.Archive documentation in the network Chargeback folder daily to ensure the data and documentation is available for internal use Assist other team members and perform other tasks within the department as required by management

SKILLS AND ABILITIES REQUIRED:

1-2 years of experience in chargeback processing preferredKnowledge of Visa, MasterCard, STAR, ACCEL, AFFN, CU24, Shazam, NYCE, Fiserv and Pulse networks chargeback rules and regulationsExcellent attention to detail and organizational skillsAbility to meet deadlinesStrong written and oral communication skillsProficient in MS Word and MS ExcelAbility to work in an environment with daily changesAbility to be self-motivated and quickly learn new procedures.Excellent problem-solving skillsMust be able to work well with others, specifically with a teamAbility to work overtime, holidays and weekends as required

Systems Involved:

Pulse PIX2 SystemShazam AccessVisa VROL SystemMasterCard Single Transaction Manager and MasterComStar StationFiserv’s Client WorkstationCU24 – Data NavigatorNYCE Info ManagerCDS Exception ManagerCDS WebtoolsCDS Intranet

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

Medical Insurance

Dental Insurance

Life Insurance

Vision Insurance

Short/Long Term Disability

Paid Vacation

401k

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.