**Job Description :** **Job Title: CE Customer Service Team Leader - France** **Location: Budapest** **Contract terms: Permanent** **Grade: L5B** **About us** Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. With over 200 brands in 180 countries and a global network of entrepreneurial individuals, our teams blend a diverse range of experience, knowledge and skills. We connect customers and consumers to our iconic products and create innovative experiences that bring people together to celebrate life. **About the Function:** Our Sales team love building relationships, connecting with customers to sell our much-loved brands in new and vibrant markets where they can thrive. They help sell our iconic brands across 180 countries every year. We’re operating across different markets, channels, and areas of expertise. Using your curiosity and passion, you’ll make the most of consumer insight and digital platforms, reaching new customers, markets, and celebrations to help us achieve our growth potential. We’ll support your learning and growth as you develop your career with us and work with people across our business to realise your fullest potential OTC deals with some 25.000 customers resulting in some 400.000 orders and collection of around 9 billion GBP an annual base. Cash Cycle is also interacting with some 55.000 vendors treating some 550.000 invoices per year. **About the role** The creation of the Diageo France IMC represents a significant expansion of Diageo’s commercial footprint in France, encompassing both the Off Trade (retailers, distributors, cash & carry, cavistes) and On Trade (hotels, restaurants, bars) channels. Given the broad scope and complexity of managing multiple national customer agreements, a team of three Sales Admin Assistants is essential to ensure the smooth operation and management of commercial activities across these channels. In France, the three roles within the Sales Support team will function as hybrid roles. These positions are designed to cohesively bridge the gap between sales support and administrative tasks, ensuring seamless integration with the core responsibilities of the sales team. As Diageo France IMC grows, there will be an increase in customer accounts, promotions, and market initiatives, leading to a higher volume of administrative and operational tasks. Having three sales assistants will allow for scalability and efficiency as the team grows. This proactive staffing approach helps prevent overburdening the sales team with administrative tasks, allowing them to focus on driving market share. + Ensure that customer data is received correctly and shared internally via dedicated files + Help prepare customer meetings (prepare presentations and dashboards, extract volumes and turnover) in conjunction with the various internal departments, particularly trade marketing (visuals, kits, brand presentations) + Communicating product information to customers/centrals with the help of BE department (logistics sheets, product information, price lists, visuals, proforma and quotations) + Supervise schedules and invoices for promotional operations. + Helping to supervise disputes relating to commercial collaboration, logistical penalties and technical penalties (data dematerialization), in coordination with central purchasing managers and internal departments: customer services, logistics, legal, etc. + Enter free bottle allocations for customers and prospects, coordinate with warehouses for free bottle deliveries & follow up on free bottles. + Provide administrative management for the head office On/Off trade team (diary, travel, meetings, filing customer files, digitization of documents, correspondence, etc.). + Participate in the smooth running of the department. + Support the Head of On/Off trade on the daily admin task and customer visit. + Enter promo kits for dispatch to depots or central offices. + Supervising tripartite agreements: analysis, summary, validation and invoice payment monitoring + Hiring, training and constantly developing the right people within his/her team to build and excellent, high performing team with a robust succession plan + Leading a team of up to 10 people to reach best customer service and TAG survey (or similar customer satisfaction) results + Coaching newcomers and ensure knowledge management and retention + Proactively advising management and the market where early warning signs of potential issues are seen + Understanding customers’ needs + Partnering with other parts of the business + Maintaining all customer-, process documentation + Sharing best practice between CC teams globally to ensure continuous quality and to create possibilities for improvement + Contributing to standardization initiatives + Playing an active part in Diageo’s control’s agenda + Building strong relationship with stakeholders, customers, sales and finance functions + Timely handling all incoming customer queries and requests + Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly driven environment + Ensuring that Diageo is considered the best Customer Service provider of our partners + Reporting (daily, weekly and monthly reports) + Continuously improve the processes + Manage issue resolution for respective sales organization(s) + Continuously support system and process improvement initiatives + Support other OTC functions and processing activities (billing, clearing, customer spend processing, credit control and collections) + Finding solutions for all incoming queries – investigate, monitor, follow-up issues and provide information on progress + Monitor deductions being taken by customers + Ensure monthly payment confirmations are available + Provide support on key Credit Projects + Understand customers’ needs and ensure that the team meets these + Partner with other parts of the business to drive the “Cash every day” agenda + Handle customer/channel specific credit risk + Co-ordinating, training, motivating the team and being a role model for them + Any other tasks requested by line manager **What you will bring** + Fluency in French and English + Knowledge of the world of Off trade retailer // wholesalers / cash / chains / B2B / wine merchants + Mastery of Office Suite tools (Excel, Powerpoint, SAP, customer CRM, etc.) + Rigor, reliability + Organizational and planning skills + Reactivity, anticipation + Sense of initiative, ability to make proposals + Ability to analyze and summarize + Good communication skills and customer service + Teamwork / Collaboration + Prior experience in sales support function + College or University degree + System skills (SAP knowledge) + Proven track record of successful customer management **Benefits** + Unique Family Leave opportunity + We work without border - you will work with people from all over the world + You will deal with world class brand portfolio + Wide variety of thematic events, afterwork activities organized by employee communities + Product Allowance to purchase company products from the staff shop + We won the Fittest Workplace Award, of course we have a Gym + Urban legend is true, we do have a Rooftop Bar **Flexibility** This is key to success in our business and many of our staff work flexibly in many different ways, including part-time and compressed hours. Please talk to us about what flexibility means to you and don’tlet anything stop you from applying. **Diversity statement** Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. Weknow that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. **Worker Type :** Regular **Primary Location:** Budapest **Additional Locations :** **Job Posting Start Date :** 2025-04-28 With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world. Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of. With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential. **DRINKiQ** What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (https://www.drinkiq.com/en-gb/)