Care Support Engineer
Nokia
As part of the Care Athens team you will contribute to Customer Satisfaction and Problem Solving for the Core Domain and mainlu NOKIA Packet Core products for 4G/5G generation technologies:
Cloud Mobility Management (CMM) acting as MME/AMF Cloud Mobile Gateway (CMG) acting as sGW/pGW/ePDG/SMF/UPF/NRF respectivelyThe products are mainly CNF (Cloud Native Function) based on Openshift/NCS/AWS/Athow/Tanzu
Must have
Education: Master of Engineering or equivalentExperience in Packet Core Protocols for 2G/3G/4G/5G networks and interfacesExperience in AMF, NRF, SMF, UPF, ePDG, SGW, PGW products is a plusNetworking protocols knowledge with hands on experience Professional Experience in cloud virtualization (Vmware, Open stack, Openshift, Azzure, Athos, AWS technologies)
Nice to have
Benefits
We provide a comprehensive private life and medical insurance plan to safeguard your well-being and that of your family.As part of our commitment to your health, we offer an annual medical check-up program.We offer a pension plan to help you plan for your future and ensure financial security after retirement.Enjoy the convenience of a ticket restaurant e-card, which can be used at various restaurants and eateries according to our policy (currently at €120 monthly)You will be provided with a company mobile device and subscription to stay connected and efficient in your work.We offer company bus transportation to facilitate your daily commute to and from work.Benefit from flexible working hours and the option to work in a hybrid or remote mode, providing a better work-life balance.Receive a one-time payment of €350 as cash support for hybrid or remote mode arrangements.Take advantage of our Personal Support Service, which provides confidential and professional support and guidance on a range of emotional, practical, and work-life topics.Participate in Nokia's voluntary employee share purchase plan, allowing you to share in the company's success.Our Employee Recognition program, "Everyday Excellence," acknowledges and rewards outstanding contributions. You can redeem awards through our online store.Earn a generous referral bonus of €2.000, one of the highest in the market, for referring qualified candidates to join our team.Enjoy 90 calendar days of paid leave for the arrival of a new child.Engage in social clubs and cultural activities organized by the company to foster a sense of community and well-being.E-Learning Platforms: Access renowned e-learning platforms such as NokiaEDU, Harvard ManageMentor, and LinkedIn Learning for technical training and personal development.We provide ample opportunities for career growth and development, including training programs and mentorship initiatives.Provide technical support analysis and solutions via ticket handling Investigate and identify software defects in cooperation with R&D Ensure SLAs are met for escalated casesParticipate in Emergency on call shifts (12x7)Provide remote recovery support in the event of an out-of-service conditionTravel to customer or customer team premises upon requestsCreate reports for Root Cause AnalysisPerform deployments based on cloud infrastructureParticipate in New Product Introduction (NPI) Activities Gain Deep down knowledge of functional areasPlan and execute technical tasks requiring specialist skills in your own professional area.
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