Butler

Application Deadline: 9 June 2025

Department: Rooms Division, Front Office & Guest Services

Employment Type: Permanent - Full Time

Location: United Arab Emirates - Dubai

DescriptionThe incumbent in this position is responsible for providing an array of personalized services to Hotel guests such as the wake up call, newspaper delivery, shoeshine, with a friendly and caring manner according to Kempinski’s policies and procedures and LQA standards.

Key Responsibilities\nMaintain available to provide assistance for any matter related to making the stay of Hotel guests a pleasant and memorable one. \nCoordinate with Room Service the delivery of fruits for VIP guests and prepares the VIP fruit baskets.  Replenish them on a daily basis until the guest's departure. \nFor the VIP guests, welcome upon arrival outside their assigned room and offer assistance.\nAfter check-in, introduce themselves to the guest, escort the guest to their room and explain room and hotel facilities and offer assistance for the remainder of their stay.   \n Coordinate luggage handling with Concierge sections for arriving and departing guest to ensure safe and timely delivery. \nAt times, check in the arriving guest and check out the departing guests in a friendly and caring manner according to the procedures and Kempinski standards. \nAnswer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant persons to handle. \nOffer personalized wake-up to the room with tea or coffee as per guest requests. \nOffer assistance to guests with shoe shining, packing and unpacking luggage, collecting and delivering laundry and dry cleaning.\nKeep abreast of all hotel promotions, product knowledge, VIP arrivals, and upcoming events in order to be able to answer guest requests and questions.\nAdditional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.\n

Skills, Knowledge and ExpertiseTo fill the position, one of the following is required:

Minimum of 1 to 2 years experience in a position at either Front Office, food and Beverage or HousekeepingPreferably in an international five star hotel 
Ability to work and communicate in a multinational environment: 
Local language – excellent oral and written skills (as applicable)
English – excellent oral and written skillsAdditional language - beneficial
Include the skills the candidate must have to fill this \n\nposition: 
Operational knowledge of either Front Office , Food and Beverage or Housekeeping operationsKnowledge of VIP welcoming protocol 

About KempinskiFounded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.

Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.

For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.

In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.