Main functions of job:

Healthcare Insurance experience is mandatoryLead Quality Assurance Centre of Excellence, Continual improvement & Capability building for a portfolio of practicesDevelop and execute BE strategy for the portfolio aligned to business needsAccountable for business impact for the portfolioWork with Sr. Leadership on the priority projects and performance fixes Provide thought leadership on new operating models – Leverage digital capabilities to build a lean & effective quality organization. Lead complex (life cycle/ Spotlight account interventions)Lead Continuous Improvement/Reengineering projects, cross geo projectsProvide solutions (people/process/tech.) and facilitate implementation for relatively complex projects

Responsibilities:

Play a key strategic role in designing & deploying best in class framework for Business ExcellenceLead deployment of futuristic solutions to optimize Cost of Quality & minimize riskLeverage CMM to enhance end to end capabilities of practices in scopeSynchronize best practices across the portfolioOverall 11-15 years relevant experience, with Min. 6 years’ experience with Healthcare Insurance domain preferred;Min.8 years’ experience in leading mid to large size Process / Business Excellence portfolioSix Sigma BB / equivalent certified; Should be able to analyze data and convert into meaningful experienceDemonstrated experience of leading projects & delivering significant benefitsExperience in deploying large scale digital solutions such as Analytics, AutomationsBuild & maintain effective partnerships with key cross functional leaders, teams & solution partnersInformation security assurance, customer data privacy & risk management related to the practice

Qualifications:

Bachelor or Master’s degree in a technology, business or hybrid disciplineUS Healthcare Insurance industry exposureExcellent analytical, written and oral communication skillExperience in project management & reporting (including risks, Issues, action items) Experience in working with international clients, senior management and staffs Experience in RPA projects (particularly Automation Anywhere, UIPath and MS PowerApps) and data extraction tools

Must Require Skills

Bachelor or Master’s degree in a technology, business or hybrid disciplineExposure to (US) Healthcare / InsuranceProven Business Excellence Strategy development & deployment experienceSix Sigma GB/BB Equivalent certified, with excellent Analytics and Problem solving skillsDemonstrated capability to leverage technology in designing solutionsExcellent Facilitation skill, presentation & communication (both written & verbal)Multi Geo Stakeholders Management

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.