**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. **Job Title:** **SAP Preferred Success Product Manager ISBN** **Reports to:** Global Product Owner, Preferred Success, ISBN SAP is a leading provider of SAP solutions and services, committed to helping organizations unlock the full potential of their SAP investments. We are seeking a dedicated SAP Preferred Success Product Manager to join our Customer Success Services organization in the Adoption Services Center Preferred Success Product Management Organization. In this role, you will play a pivotal role in driving the growth and adoption of the Preferred Success portfolio for ISBN by developing a strategic vision, roadmap, and usage plan. **What You'll Do:** • Manage the Preferred Success product and delivery health, focusing on key business metrics including velocity, adoption, consumption, CSAT (Customer Satisfaction), and commercial components • Develop a strategic vision and roadmap for SAP Preferred Success based on input from internal stakeholders, customers, industry insights, and marketing intelligence • Enhance Preferred Success offerings by introducing new and refreshed capabilities to enable entry into new markets and deliver unparalleled customer value • Ensure that our Customer Success Partner community has access to the necessary expertise to effectively position, plan, order, and fulfill Preferred Success services • Collaborate to secure the 'supply chain of service' by driving improvements in the adoption of our services. **What You Bring:** To excel in this role, you should have: • Associate Certification in at least one SAP Ariba/Fieldglass solution, with a deep understanding of the full ISBN suite. • The ability to assess capabilities in the context of supporting procurement customer business requirements. • Experience in the development, support, implementation, or enablement of ISBN line of business capabilities. • Knowledge and experience with SAP Cloud offerings, specifically SAP Preferred Success. • A customer success-driven mindset and a commitment to customer satisfaction. • Curiosity, open-mindedness, resourcefulness, and flexibility, with a quick learning ability. • A "get-it-done" and "can-do" attitude, with excellent written and verbal communication skills. • The ability to collaborate effectively with both technical and non-technical colleagues and customers. • Strong teamwork and leadership qualities, with flexibility in working hours to provide global coverage. • Exceptional multitasking skills to support multiple requests concurrently. **Meet the Team:** You will be an integral part of our Product Management team within the Customer Success Services organization, working in the Adoption Services Center Preferred Success Product Management Organization. As a Preferred Success Product Manager, you will drive product growth, development, and delivery, making critical decisions about product development and delivery. Your role will require specialization in at least one module area or business process, ideally encompassing multiple areas. You will leverage your expertise to adapt cloud solutions and enhance customer usage of existing solutions through knowledge transfer, change management expertise, and functional business process guidance. Your responsibilities will encompass personal delivery and development, as well as portfolio building, while collaborating with the Adoption Services Center, Regional teams, and other resource pools to achieve our strategic objectives. If you are passionate about SAP solutions, customer success, and driving innovation, we invite you to join our team and contribute to the continued success of SAP as a SAP Preferred Success Product Manager. Apply today to be part of a dynamic and forward-thinking organization dedicated to making a positive impact on our customers. ​ **Bring out your best** SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. **We win with inclusion** SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy (https://one.int.sap/me@sap/jobs\_at\_sap#17498858-1050-415e-8d82-21f91655666b\_96fc) . Specific conditions may apply for roles in Vocational Training. **EOE AA M/F/Vet/Disability:** Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 425466 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: \#LI-Hybrid.