Working hours: 6:00 PM- 3:00 AM IST
What you'll do
Concur Service Administrator is a designated configuration expert, assigned to assist Concur customers solve
configuration cases. A successful individual in this position will manage and maintain the customer’s
configuration; adding, editing or removing configurable options as necessary.
The Care services team member will be responsible for the following activities:
1. Fulfill customer configuration needs.
2. Work with customers to analyze the requirements and provide suitable solutions.
3. Report and present complete details of work performed.
4. Adhere to SAP Concurs rules of engagement for working with customer
5. Ensure adherence & improvement of set KPIs such as SLAs, technical expertise , customer satisfaction.
6. Manage customer escalation and liaise with internal teams.
7. Work towards improving customer satisfaction from the Service Administration and care services portfolio.
8. Provide technical expertise at situations which demand higher level of expertise.
What you bring
Min 1 to 3yrs experience
1. Ability to understand complex business requirements.
2. Able to work with complex customer situations and translate requirements into configuration. Apply disciplined
approach towards solving customer cases.
3. Technical competence towards system configuration.
4. Should have managed complex customer situation.
5. Creative solution development
a. Excellent communication and presentation skills
b. Analysis and troubleshooting skills
c. Excellent knowledge on SQL, Python and any other programing languages will be given
preference.
6. Knowledge of software deployment life cycle and testing practices
7. Strong computer skills and logical reasoning
8. Ability to present data in a skilled manner is highly desirable.
Meet your team
Managing care services customer working for US customers
• Concur Essential care services team is a shared services team which works with mainly large
North American customers who have procured the premium Essential Care service.
• This team also works on project, innovation, automation and programming.
• This team services Concur's premium support deliverables.
• The team works directly with the customer's authorized support contact and deliverables
solutions on customer systems in live system
#SAPINTERALT1 #T1
TBD
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