As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

You have:
 

At least 10 years project/program management of large multi-million projects in Cloud, Core, or Telecoms applications space.Track record of managing/influencing service provider customers at VP Networks / VP IT / CTO / CTO level. Familiarity with SEA CIOs/CTOs is a plus.Demonstrable ability to build and manage high performing, cross boundary PM and technical teams in highly matrixed organisations.Good understanding of Telecom Core Network and/or Telecom Business Applications (e.g. OSS/BSS).Strong revenue and cost management experience.

 

        歡迎身障求職者

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN 

Customer Delivery 

Lead Customer Delivery and Support teams in Market Unit Taiwan to execute projects , upgrades and provide support (CARE ) across all CNS products within the perimeter across CSPs and selected enterprises  Drive successful project planning and execution from contract planning to customer acceptance. Ensure on-time implementation of milestones, project quality, project profitability and customer satisfaction by partnering with domain delivery units , Engineering , supply Chain  Adhere to all Nokia processes (SELL, EXECUTE, DELIVER, etc.). Develop and propagate best practices (Deal assurance, PRA PTA and track costs through NCC , project execution, risk mitigation, change management, escalation management) on an ongoing basis

Financials and performance mgmt. 

Revenue Management – In collaboration with GBC , responsible for executing on Market Unit SEA South and North Revenue targets , accelerate and forecast Revenues, Manage Risk and Upsides through dependencies and efficient cross functional interlocks across  CNS Organization from sales, presales, Engineering and technical delivery teams . Identify Sellable additional work to improve revenues  and margins  Cost Management – responsible for Market Unit SEA South and North sales margins and baseline cost improvement. Tracking deviation on Non Conformance costs working closely with Finance.  Execute on Efficiency and productivity targets and FPO oversight.  Establish strong delivery operations and performance management for accurate project tracking, workforce planning and forecast accuracy (backlog consumption, cost, revenue, etc.). working with GPMO and Performance mgmt. unit.  

Customer Centricity 

Ensure Customer Centricity through First time right , on-time delivery culture and high degree of responsiveness .  Ensure clear, transparent and effective communication with customers.  Establish sound planning and governance to align expectations and measure progress through execution.     Improve Customer Satisfaction and positivity (CPVi & CES) by ensuring fulfillments of contractual commitments and minimizing quality issues Business  Support the implementation of the CNS go-to-market strategy to achieve Market Unit targets, drive profitable growth of the Services and CARE business and ensure customer success.  Define and implement market services execution plans with extended teams.  Establish and nurture customer relationships (CxOs, decision makers, operations) to help them achieve their business objectives.  Utilize customer insights to assist with GTM strategy execution working closely with sales and presales teams in Global Business center (GBC). 

Organization  

Build a strong set of E2E Technical Leaders , superior Program managers  and Incident mgmt. organization to improve management of projects , incidents and outages as well as enhancing SW upgrades, procedures and cycle times 

Provide enablement and knowledge management to ensure that market services team and extended delivery team maintains high level of competence and operational excellence.