Business Case Management Operations Lead Analyst (BAND 3)

Overview: 

Cigna is expanding its deployment of Business Planning and Management across the business as we fulfill our customer-centric mission to help the people we serve improve their health and well-being.  The Business case management team determines the appropriate plans needed to meet our customers’ expectations, profitability and within key business targets.  The team must possess the ability to visualize, articulate, and solve complex and complicated business problems and identify opportunities for innovation for our global verticals including employer segments, medical cost management, finance, and service operations.  These businesses are aligned under our health improvement to drive affordability and customer experience strategies; all with the common goal of identifying what works best – personalized for our customers.

RESPONSIBILITIES:

Must be able to create data and cost models that assists in selecting appropriate staffing locations based on various requirements such as Skills, languages, regulatory and statutory needsMust be able to provide meaningful insights on resource utilization that is cost effective and meets all the business requirements.Must be able to clearly communicate recommendations to all levels of management.Ability to translate and summarize analytical data findings into actionable recommendationsAble to devise detailed resource optimization plans in a multi-site, multiple networks, multiple lines of business & heavily decentralized environment and implement the same on capacity models/tools.Contribute to or develop complete, realistic and achievable plans to drive project to successful implementation (on time, within budget and meeting Customer needs) of new predictive models.Must be able to understand forecasting, and associated staffing by multiple skills/work typesVisualization needed to be able to provide actionable insights.Able to devise detailed resource optimization plans and work on Planning team members on execution in capacity models/tools.Ability to interpret data to understand key drivers for results and principal factors leading to the numbers and impact of a metric on other functions.Design and devise solution for small to complex delivery projects, Alignment to business requirements, gaps in available processes and data, best path forward to delivery to business leveraging existing tools/ capabilities with sustainable solutions.Design and devise solution for small to complex BI delivery projects, including identifying static (e.g. Excel/Access) and dynamic (e.g. SQL, Oracle) data sources, alignment to business requirements, gaps in available processes and data, best path forward to delivery BI/ analytics/ insights to business leveraging existing tools/ capabilities with sustainable solutions.Comfortable building sustainable yet tactical solutions in spite of lack of enterprise solutions with offline and online data sources while working with technology for “end state” solutionsKnowledge/ prior experience of Operations, Health Insurance preferred with demonstrated experience in driving operational metric reporting/MIS and improvements while working directly with internal and external customers

Competencies:.

Manage relationships with business operations, finance and Manage workload assignments across environment achieving optimal performanceStrong ability to multi-task in a fast pace operational environmentAbility to effectively communicate, both verbally and in writing with various stakeholders & across levels.Proactively identify and initiate change to address performance and process issues.\\Strong ability to multi-task in a fast pace operational environmentProactively identify and initiate change to address performance and process issues.

QUALIFICATIONS:

Graduation in Business Administration, Finance or equivalent requiredOperational planning experience including forecasting will be preferredProficient in Microsoft Office, including:Skilled in Excel including Building of Macros and Excel Power QuerySkilled in PowerPointSkilled in MS AccessPolished presentation SkillsMust possess strong organizational, problem solving and analytical skillsExperience partnering closely with Finance team & Operations teamGood verbal and written communications skills and the ability to work effectively in a virtual team environment.Experience using QlikView, SQL, Tableau and Coding in one or more of the following: C#, Visual Basic, Java Script, or Python, is preferred.AWS (Amazon Web services) experience, Microsoft SharePoint skills and experience, SAS experience, Excel Power Query & Power BI experience, is preferred.Clinical Healthcare planning experience would be beneficial

CIGNA offers a competitive compensation and comprehensive benefits package including health and wellness benefits, 401k plan, and work/life balance programs, as well as opportunities for career growth and development.

 We encourage you to complete all questions on the candidate profile if you wish to be considered for this opportunity.

 CIGNA is an Equal Opportunity Employer

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.