Job Description :

Brand Home Lead Guide

Royal Lochnagar Visitor Centre

Full time, permanent

Closing Date: 4th June 2025

Please note: This role will require weekend and evening work, as well as opening and closing activities.

  

About The Team

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage.

You will be responsible for:

  

SAFETY & COMPLIANCE 

Ensure compliance in accordance to Diageo’s global standards and policies, including daily operational compliance  

Key holder (including responsible for the opening and closing of the BH), personal license holder and premise manager as required  

Coordinate contractor works within in the Brand Home 

 

OPERATIONS & OPERATIONAL COMPLIANCE 

Support RBHM with of all operational activities relating to bars, experiences and retail  

Responsible for stock control and cash management 

Subject matter experts on all systems relating to BH operations  

Support RBHM for all F&B requirements incl responsibility for implementing F&B strategy & requirements 

Responsible managing BH mailbox and entry of all bookings to systems/diaries  

Answers all incoming calls and processes requirements  

Co-ordinate training  

 

BRAND HOME DEVELOPMENT 

Play a key role in the deployment of new ways of working and systems implementations 

 

CUSTOMER SERVICE 

Ensuring excellent customer service standards are adhered to at all times, escalation point for resolving customer issues as required 

Host VIP experiences and coordinate events, working with 3rd party providers and organisations 

Hosting tours and tastings as required  

 

LEADING THE TEAM: 

Daily supervision of the Brand Home guides and agency staff  

Scheduling, monitoring and recording of hours for Brand Homes staff & agency  

 

To be successful in this role:

Experience in leading a team and supervising daily operations in a fast paced environment 

Possess a friendly, helpful, confident, and engaging personality  

Fully embrace customer service standards and be guided by a customer-first mindset  

Be driven, resilient, open-minded and a team player   

Working with Us

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

Product allowanceContributory pension schemeCompetitive annual bonus (dependent on performance)Generous holiday allowance

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Feel inspired? Create a future worth celebrating with us!

Worker Type :

Regular

Primary Location:

Lochnagar Visitors Centre

Additional Locations :

Job Posting Start Date :

2025-05-29