About this opportunity 
With the introduction of 5G and cloud, the role of IT Managed Services has evolved to become an enabler of new revenue opportunities, in addition to delivering efficient cloud and IT operations for service providers on their 5G journey.
Join us to understand how different technologies come together to build a best-in-class solution which has made Ericsson lead the 5G evolution. We will also explain how you can be part of this outstanding culture and advance your career while creating a global impact.
•    We believe in trust – we trust each other to do the right things!
•    Therefore, we believe in taking decisions as close to the product and technical expertise as possible.
•    We believe in creativity – trying new things and learning from our mistakes.
•    We believe in sharing our insights and helping one another to build an even better user plane.
•    We truly believe in happiness, we enjoy and feel passionate about what we do and value each other’s technical competence deeply.
What you will do 
•    Exposer for latest version of BMC ITSM (preferred 20.x). Good understanding of Helix platform.
•    BMC Analytics and Migration experience
•    Good working experience of Smart IT, DWP(A), Smart Reporting.
•    Experience in BMC Remedy AR system workflow development as per the provided design and debugging of the workflows.
•    Experience on Active Links, Filters, Escalations, Web Services, All Form Objects creation and debugging.
•    Experience on advanced AR configurations such as Server Group, DSO, Load Balancer, Threads settings.
•    Experience on Installation, Configuration experience of AR/Atrium/ITSM highly desirable Good understanding of Permission model is must (User/Group/Role concepts)
You will bring 
•    CMDB class structure (CDM) and Reconciliation concepts Other feature experience desirable Normalization Engine, Atrium Impact Simulator, Service Catalogue etc.
•    Experience on CMDB and AR Java or C API knowledge is desirable Knowledge of UNIX, basic Oracle and SQL scripts
•    Coordinate with customers to capture requirement before starting any release, design, develop the plan & execution of plan related to upgrade and migration programs.
•    Working on JIRA stories to automate the Task/Activities to reduce overall project activity/change time. Proficient in agile ways of working.
•    Well versed in writing design documents, requirement specification, test cases etc.

Experience 4-10 Year
Location – Noida/Gurgaon/Bangalore/Chennai/Kolkata/Pune

​What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.