The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

Update help content used by Knowledge Hub end users to service client inquires, as neededExecute work assigned, including annual review certification and change requestsServe as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approvalConduct needs assessment and update content or develop content related solutions according to business requirementsResearch and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changesMonitor work progression ensuring completion of assignments by requested due dateEnsure consistent application of team process controlsFulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

0-2 years relevant experienceProficient in Microsoft OfficeAbility to work under pressure and manage deadlines or unexpected changes in expectations or requirementsSelf-motivated and detail orientedProven organization and time management skillsDemonstrated problem-solving and decision-making skillsConsistently demonstrates clear and concise written and verbal communication skills

Education:

Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

PRINCIPALES FUNCIONES:

Desarrollar a los líderes.Planificación de sucesión.Manejo de grandes equipos (10 personas a cargo).Estrategias de cambios y proyectos.Conocimiento de hipotecario, PyMe,Mejora continua.Manejo de proceso de cobranza.Manejo de Lean Six Sigma.Soporte de procesos operativos.Recuperación de quitas y castigos

REQUERIMIENTOS:

Se requiere experiencia mínima de 2 años en gestión de equiposExperiencia en diseño de procesos2 años manejando equipos de trabajo.Experiencia en Lean Six Sigma.Experiencia en manejo de controles y documentos de procesos.Experiencia en identificación de áreas de mejora (mejora continua).Soporte en proceso operativos.Experiencia en diseño de procesos.Trabajo en equipo.Pensamiento estratégico.Habilidades para trabajar bajo presión.Conocimiento en segmento PyMe, Hipotecario. Etc.Experiencia y conocimiento en matrices de PRMCAAdministración de prioridades y requerimientosManejo avanzado de OfficeDeseable experiencia en cobranza y conocimiento de políticas y procedimientos.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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