With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. In the Customer Success team, we are looking for people with a passion for delivering customer success. We are hiring for an Azure Database Architect Manager. As a Technical Leader for Azure Databases within the Global Cloud & AI Customer Success organization, you will run a team who enable customers to achieve their outcomes, based on their investments in Microsoft technology. Leveraging your technical leadership and subject matter expertise, you will drive the team to ensure customers get value from their Azure investments. Microsoft aspires to help our customers transform their business and operations with AI solutions built on Azure. Azure is the most comprehensive, innovative, and flexible cloud platform today and Microsoft is hiring professionals that will drive customer cloud adoption for AI Innovation within the most important companies in the market. This is a global role that operates across time zones. This role is flexible in that you can work up to 100% from home other than required travel for customer, employee, business meetings as needed.   Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. **Responsibilities** In the role as the Azure Database Architect Manager within the Global Cloud & AI Customer Success organization, you will lead a team of experienced Technical Architects and Program Managers to enable the Field Customer Success teams and Partners in helping customers drive their AI Transformation priorities through solutions built on Azure Databases. You will provide thought leadership and subject matter expertise in Cloud Databases across Azure SQL Server, Azure CosmosDB, and Azure Open Source Databases (including PostgreSQL, MySQL, MariaDB) and have accountability for driving the sustained consumption growth and optimal customer experience for this business on Azure. • You will lead the team in developing high quality Repeatable IP assets to enable the execution of the field-based Customer Success teams on the key motions for Azure Databases. You will be accountable for the quality of these IP assets and the adoption of the same by the field teams in delivering customer engagements that accelerate the customer’s Azure journey. • You will empower your team to effectively Unblock and Accelerate customer engagements delivered by the field Customer Success teams, by resolving issues in collaboration with product team and support engineers. You will empower your team to win and accelerate Azure Databases projects to production, including guidance on architectural design, required services to design, develop, and operate Database solutions at scale on Azure, through technical recommendations, blocker escalations and technical resource orchestration. • You will engage the team with Worldwide Learning SMEs to develop high quality skilling plans for the field Cloud Solution Architects and then drive the adoption of those plans to grow the depth and breadth of skills in the field and partner ecosystem for Databases. Maintaining a highly skilled delivery capability in each of the field teams globally and high rates of adoption for Azure best practices will be a key measure of success. • You will serve as an effective thought leader along with your team to gather the Voice of the Customer and Field and leverage those insights to shape product roadmaps by influencing the product team leaders for impact across the customer scenarios and Azure services for these workloads. You will serve as the Executive delivery leader from Customer Success with deep expertise on the subject matters of Azure Databases in interfacing with internal and external leaders and stakeholders. • You will build and grow teams through talent management, diversity and inclusion, coaching, and career development. Inspire and foster a culture of customer-centricity and consumption, adoption and through collaboration with peers and extended teams and develop a team that incorporates a mix of expertise across key workloads and lead them through changes using the Demonstrated Capability Framework. • You will lead your team to achieve positive Customer Satisfaction results on all the deliveries for Azure Databases, and coach them to become trusted advisors to customers and partners, by leveraging Azure Database services to operate AI solutions at scale and enable defined Customer Success Plan outcomes. Coach the team to provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous product improvement and Innovation. • You will engage with the most strategic customers as executive sponsor to accelerate digital and AI transformation and help customers build solutions leveraging scalable databases to capture innovation. Accountability to ensure revenue and business metric are achieved for the Azure Databases business. • You will foster a continuous self-learning culture and drive technical intensity, to enable customers to realize desired business outcomes, including innovation. Model impactful community engagement, sharing learnings and best practices, and coach inclusivity. + Other: + Embody our culture and values **Qualifications** **Required Qualifications:** + Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting + OR equivalent experience. + 3+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers. + 6+ years of knowledge and experience in Database platforms and solutions on Azure or other cloud environments. **Preferred Qualifications:** + Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting + OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting + OR equivalent experience. + 6+ years experience working in a customer-facing role (e.g., internal and/or external). + 6+ years experience in hands on technical roles with large scale database platforms. + Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications). + 5+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers. Cloud Solution Architecture M5 - The typical base pay range for this role across the U.S. is USD $129,200 - $248,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $162,000 - $268,900 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay Microsoft will accept applications for the role until June 3, 2025. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .