We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

As a Solution Support Engineer, you will work in a technically challenging and rewarding environment supporting our customers across a variety of mediums. you will also collect and analyze data to recognize key operational trends in support delivery & recommend solutions that can be used to make business decisions around process and tool improvements, proactive customer outreach, and improved knowledge management. You are expected to build your network with stakeholders, team members and colleagues in other functions at SAP.

 

What will you do:

 

Providing professional, courteous, and prompt technical support for the Cloud for Customer (C4C) product. Collaborating with fellow support colleagues both locally and globally and other internal organizations to provide superior customer service. Collecting and analyzing the data trends and making key recommendations to the business on improvements to enhance the business processes which result in higher level of customer and employee satisfaction. Evaluating the data collected through internal systems, business process, surveys, and workshops. You will do it by means of Knowledge Base Articles (KBAs) and solved customer incidents You will share knowledge by creating KBAs, discussing solutions with colleagues, and participating in the SAP Community by Answering Questions, Writing Blogs, etc; Providing suggestions/recommendations to enhance the overall customer experience based on data analysis. Documenting the acquired results of analysis and workflows.

 

 

What you bring:

3-5 years professional or practical work experience in a similar position Knowledge of ERP/ CRM process and document creation. Outstanding communication skills, including the ability to speak and write in fluent English. Strong problem resolution skills with good decision making and analytical skills. Good customer interaction skills. Ability to work in a global team across multiple time zones. Knowledge of Interfaces, APIs, Java, ABAP is a plus Prior experience in Technical Support, Software Development, IT, or Quality Assurance is a plus. 

 

Meet your team:

 

The Technical Support Team plays a crucial role in ensuring the smooth operation of global businesses by providing expert assistance and troubleshooting for a range of customer experience and industry products. Our team is dedicated to delivering high-quality support for solutions such as C4C (Cloud for Customer), Sales & Service Cloud V2,  FSM (Field Service Management), Marketing Cloud, and Industry Solutions. We work closely with customers around the world, addressing their technical challenges and enabling them to effectively leverage these tools to optimize their day-to-day operations and drive business success. Whether it's resolving issues, offering best practices, or ensuring seamless product integration, our team is committed to providing reliable, responsive, and efficient service to help businesses thrive.

 ​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 425142  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Graduate  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.