About this opportunity:

At Ericsson, we are currently seeking a proactive and dedicated Automated Operations Engineer to join our dynamic team. In this pivotal role, you are tasked with coordinating, managing, and executing a range of 1st level proactive and reactive maintenance activities. With your expertise at our fore, we aim to continuously provide services that adhere to the Service Level Agreements (SLA) and ensure optimal customer satisfaction.

You will Do :

•    End-to-end applications monitoring.
•    Triaging of alarms from monitoring tools
•    Monitoring performance graphs and dashboards
•    Handling customer calls and emails 
•    User access management in application nodes and GUIs
•    Creation of trouble tickets if any deviation is observed while monitoring of alarms and assigning them to the concerned teams for restoration of faults
•    Creation of emergency change request during major or critical incidents if required
•    Creation of problem tickets whenever required post restoration of critical and major incidents.
•    Collaborate with all stakeholders for any critical and major incidents to expedite the restoration of incidents
•    All activities like creation of tickets, acknowledging the customer emails etc. are to be adhered with the SLA

You will bring :

•    1-2 years’ experience in IT or Telecom Industries
o    Basic Linux knowledge
o    Exposure to application monitoring & ticket handling.
o    Good communication skills both written and verbal.  
o    Knowledge of ticketing tools like OneTM, OneFM, Netcool, Nagios etc.
o    Basic knowledge of database SQL queries and IP networking. 
o    Knowledge of Wallet or financial platform 
•    To be a fast learner, team player, actively share knowledge and willing to learn new skills. Able to deliver on time with high quality.