Job purpose\:
The role holder will be responsible for reviewing proposal forms, verifying clients’ data, assessing the proposed risk within set standards, counter-checking the terms of the policy, and reviewing the conditions of the policy.
Key responsibilities\:

Assess the proposed risk within set standards. Issue quotes based on set underwriting guidelines. Review proposed forms. Release policy documents to clients. Request for medical cards within the set procedure. Communicate with clients on the renewal terms. Liaise with intermediaries, partners, and direct clients on issues relating to their policies. Generate renewal notices for all renewal business. Keep detailed and accurate records of policies underwritten and decisions made. Maintain high standards of customer service by responding to clients’ inquiries (walk-in clients, telephone, and emails). Perform any other duties as may be assigned from time to time.

Key Performance Measures\:

Customer retention ratio. Loss ratio. Operational losses. Customer satisfaction index. TAT on inquiries.

Job purpose\:
The role holder will be responsible for reviewing proposal forms, verifying clients’ data, assessing the proposed risk within set standards, counter-checking the terms of the policy, and reviewing the conditions of the policy.
Key responsibilities\:

Assess the proposed risk within set standards. Issue quotes based on set underwriting guidelines. Review proposed forms. Release policy documents to clients. Request for medical cards within the set procedure. Communicate with clients on the renewal terms. Liaise with intermediaries, partners, and direct clients on issues relating to their policies. Generate renewal notices for all renewal business. Keep detailed and accurate records of policies underwritten and decisions made. Maintain high standards of customer service by responding to clients’ inquiries (walk-in clients, telephone, and emails). Perform any other duties as may be assigned from time to time.

Key Performance Measures\:

Customer retention ratio. Loss ratio. Operational losses. Customer satisfaction index. TAT on inquiries. Bachelor’s degree (Insurance option preferred). At least, one year of experience in the Insurance Industry. Professional qualification in Insurance (ACII) will be an added advantage. Bachelor’s degree (Insurance option preferred). At least, one year of experience in the Insurance Industry. Professional qualification in Insurance (ACII) will be an added advantage.